![]() ![]() ![]() In May, it rolled out a service called SignTime, which allowed customers to engage sign language interpreters on demand when communicating with customer service representatives (via their browsers at least). In addition to updating its screen reader, VoiceOver, to enable better descriptions of images for the visually impaired, Apple also launched several new products. Here’s how Apple, Google, Microsoft, Amazon, Meta (formerly Facebook) and more did to improve the accessibility of their products and services in 2021.Īpple has led the way in inclusive design for years, and in 2021 the company continued to launch new features that made its products easier for those with disabilities to use. By holding them accountable, we have a better chance of seeing widespread change in the way tech thinks about inclusive design. Due to their sheer size, though, tech’s largest companies wield the greatest influence over what the rest of the industry does. There are too many individual transgressions and improvements to exhaustively detail here. The organizer of E3 2021, for example, failed its deaf and hard of hearing viewers during its live streamed show. But major organizations continued to make decisions that exclude people with disabilities. And, this year, Instagram and TikTok finally added stickers that enable automated captioning for speech in videos, too. There have been some improvements, including video call apps like FaceTime, Zoom, Microsoft Teams, Google Hangouts and more adding better support for sign language interpreters and closed captioning. In spite of all the advancements we’ve seen in tech, the industry as a whole has consistently neglected people with disabilities. ![]()
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